... as defined by business leaders in their own words
CRITICAL THINKING AND PROBLEM SOLVING
“The idea that a company’s senior leaders have all the answers and can solve problems by
themselves has gone completely by the wayside…The person who’s close to the work has
to have strong analytic skills. You have to be rigorous: test your assumptions, don’t take things
at face value, don’t go in with preconceived ideas that you’re trying to prove.”
—Ellen Kumata, consultant to Fortune 200 companies
COLLABORATION ACROSS NETWORKS AND LEADING
BY INFLUENCE
“The biggest problem we have in the company as a whole is finding people capable of
exerting leadership across the board…Our mantra is that you lead by influence,
rather than authority.”
exerting leadership across the board…Our mantra is that you lead by influence,
rather than authority.”
—Mark Chandler, Senior Vice President and General Counsel at Cisco
AGILITY AND ADAPTABILITY
“I’ve been here four years, and we’ve done fundamental reorganization every year because
of changes in the business…I can guarantee the job I hire someone to do will change
or may not exist in the future, so this is why adaptability and learning skills are more important
than technical skills.”
—Clay Parker, President of Chemical Management Division of BOC Edwards
of changes in the business…I can guarantee the job I hire someone to do will change
or may not exist in the future, so this is why adaptability and learning skills are more important
than technical skills.”
—Clay Parker, President of Chemical Management Division of BOC Edwards
INITIATIVE AND ENTREPRENEURSHIP
“For our production and crafts staff, the hourly workers, we need self-directed people…
who can find creative solutions to some very tough, challenging problems.”
who can find creative solutions to some very tough, challenging problems.”
—Mark Maddox, Human Resources Manager at Unilever Foods North America
EFFECTIVE ORAL AND WRITTEN COMMUNICATION
“The biggest skill people are missing is the ability to communicate: both written
and oral presentations. It’s a huge problem for us.”
and oral presentations. It’s a huge problem for us.”
—Annmarie Neal, Vice President for Talent Management at Cisco Systems
ACCESSING AND ANALYZING INFORMATION
“There is so much information available that it is almost too much, and if people
aren’t prepared to process the information effectively, it almost freezes them in their steps.”
—Mike Summers, Vice President for Global Talent Management at Dell
CURIOSITY AND IMAGINATION
“Our old idea is that work is defined by employers and that employees have to do
whatever the employer wants…but actually, you would like him to come up with an
interpretation that you like—he’s adding something personal—a creative element.”
whatever the employer wants…but actually, you would like him to come up with an
interpretation that you like—he’s adding something personal—a creative element.”
—Michael Jung, Senior Consultant at McKinsey and Company
"TONY WAGNER currently serves as an Expert In Residence at
Harvard University’s new Innovation Lab. Prior to this appointment,
Tony was the first Innovation Education Fellow at the
Technology & Entrepreneurship Center at Harvard, and the founder
and co-director of the Change Leadership Group at the Harvard
Graduate School of Education for more than a decade. His previous
work experience includes twelve years as a high school teacher,
K-8 principal, university professor in teacher education, and founding
executive director of Educators for Social Responsibility.
Harvard University’s new Innovation Lab. Prior to this appointment,
Tony was the first Innovation Education Fellow at the
Technology & Entrepreneurship Center at Harvard, and the founder
and co-director of the Change Leadership Group at the Harvard
Graduate School of Education for more than a decade. His previous
work experience includes twelve years as a high school teacher,
K-8 principal, university professor in teacher education, and founding
executive director of Educators for Social Responsibility.
Tony is a frequent speaker at national and international conferences
and a widely published author. His work includes numerous articles
and five books. Tony’s latest, Creating Innovators:
The Making of Young People Who Will Change The World, was
published by Simon & Schuster in 2012 to rave reviews and has been
translated into ten languages. His 2008 book, The Global Achievement Gap,
continues to be an international best seller with a Second Edition recently released"
("About Tony" -www.tonywagner.com).
and a widely published author. His work includes numerous articles
and five books. Tony’s latest, Creating Innovators:
The Making of Young People Who Will Change The World, was
published by Simon & Schuster in 2012 to rave reviews and has been
translated into ten languages. His 2008 book, The Global Achievement Gap,
continues to be an international best seller with a Second Edition recently released"
("About Tony" -www.tonywagner.com).
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